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Cedars I.T. Consulting, Inc.

Updated Resume

All Types of O365/M365 Migrations | OKTA to Azure AD Migrations | Certified ServiceNow Admin, AWS Cloud Practitioner & Lotus Notes Admin

Summary: All Types of O365/M365 Migrations, Tenant to Tenant, Exchange On-Prem, Hosted Exchange, GSuite, GoDaddy, Lotus Notes, Box to Sharepoint, and OKTA to Azure AD Migrations. Certified ServiceNow Administrator, Certified AWS Cloud Practitioner, and Certified Lotus Notes Administrator.

Client List: Pharmacosmos Therapeutics, The City of Abilene, Texas, The US Federal Courts, Confidential U.S. Federal Government Client, 3M, Fragomen, Del Rey, Bernsen & Loewy, Horizon Blue Cross New Jersey, Bank of NY Mellon, MetLife, Towers Watson, MasterCard, The Federal Reserve Bank of Philadelphia, The NBA, Henkel, Ernst & Young, The Hartford Insurance, Hoffman-LaRoche, Mercedes Benz, Hewlett-Packard at Wachovia Bank, Novartis Pharmaceutical, The U.S. Department of Commerce at the U.S. Census Bureau (twice), Quest Diagnostics, The City of Philadelphia, Pa., Pfizer, Johnson & Johnson, Air Products, U.S. Tobacco, American Water, MEI, Inc, B. Braun Medical, SPX, Mineral Technologies, Sun Pharmaceutical, Buchanan Technologies (FOUR projects), IT Pro Consulting.

Software/Tools/Firmware: GCC High and GCC Clouds, BitTitan MigrationWiz, BitTitan MSPComplete, Binary Tree, Quest On Demand Migration Tool (ODM), Kernel Office365 Migrator for Lotus Notes, Avepoint Fly Migration Tool, SkyKick, CodeTwo, Cloudiway Migration Tool, mover.io and Microsoft Sharepoint Migration Tools, GS RichCopy 360 Box to Sharepoint Migration Tool, DMARC Record Generator Wizard, All M365 Admin Centers, Microsoft Partner Center, Powershell, Office365, OWA, Exchange 2010, 2013, 2016, 2019, Exchange Admin Console(EAC), Exchange Management Console(EMC), Outlook 2013 / 2016 / 2019, Microsoft Teams, FortiEDR, Forensit Workstation Migration Tool, JumpCloud, Atlassian Confluence,Bookings, Microsoft Authenticator, Sophos Authenticator, Azure Virtual Desktop (AVD), Azure Active Directory, Azure Active Directory Connect, Azure/Entra, JAMF, ZenDesk Admin Center, Ellucian Banner, Konklone, MultiFactor Authentication(MFA), MXToolBox, GSuite Migration, Google Workspace Sync for MS Outlook(GWSMO), Google Admin Console, Intune Admin Center, AWS Cloud, Okta, WorkSpot, CyberArk Digital Vault, Zscaler, Lotus Notes Client / Domino Servers R3.x, 4.x, 5.x, 6.x, 7.x, 8.5.3, 9.0.2, Domino Administrator, Domino Designer, Quest Migration Manager for Active Directory 8.13(MMAD), Quest Resource Updating Manager (RUM), ServiceNow, JIRA, Traveler, MobileIron, Citrix, XenApp Remote Assistance Console, Cisco Jabber, VMware Horizon Client, HyperV, Symantec Enterprise Vault, Windows 2008, 2012 and 2019 Servers, Accellion Secure File Sharing to Software, ITIM (Tivoli Identity Manager), Proofpoint Protection Services, EOP:(Exchange Online Protection), FOPE:(Forefront Online Protection for Exchange), MailMarshal, Cisco Ironport, Ytria EZSuite, Postini, MIMEsweeper for SMTP Manager, MIMEsweeper Policy Editor, Mirapoint Spam Filter, Barracuda Spam Firewall, SpamSentinel, Norton Anti-Virus, Symantec Backup Exec, Veritas NetBackup, Juniper, FortiClient, PaloAlto, Nortel, Sophos Connect and Cisco VPN’s, ConnectWise, Remedy, Bomgar, WebEx, Ninja RMM, Netop Remote Control, Microsoft Server Manager, Visio, Microsoft SharePoint Services, Mindjet MindManager Visualization Tool, SSDM Scheduling Administration Tool, SQL Server Configuration Manager, TeamViewer, Postman.

Employment History: Self-employed Consultant for these clients:

Pharmacosmos Therapeutics: Work from Home Assignment
Merger and Acquisition M365 Tenant to Tenant Mailbox, Intune and Box to Sharepoint Migration Project
September 30, 2024 to December 1, 2024
Migrating two small separate domains for an M&A, Mailboxes only and using the BitTitan Migration Wiz Tool
Configured settings in Azure and BitTitan MigrationWiz tool and successfully validated and tested migrations for two separate projects in BitTitan MigrationWiz tool.
Researched and Identified tool to migrate from Box to Sharepoint for client.
Created Azure Storage Account, Resource Group and Container in preparation for Box to Blob Migration using RichCopy 360 Migration Tool. Ran successful Box to Azure Blob test migration.
Inventoried all devices enrolled in source Intune/MDM System and documented all the types of devices and operating systems in use.
Identified  apps and services source devices access, evaluated security settings and compliance measures enforced by source Intune/MDM and assessed potential compatibility issues with target Intune/MDM policies and systems
Developed transition plan to minimize downtime and maintain access to source Intune domain and systems.
Planned transition, execute transfer from source to target Intune/MDM and post transition support and review.
Setup Free/Busy sharing in Exchange Admin Center for two different domains.
Created security policy in source domain admin client to forward mail from source to target domain for migrated users.

Buchanan Technologies (Vendor) Fourth Project
City of Abilene, Texas: Work from Home Assignment
Google GSuite (Gmail API) to M365 G3 GCC Migration Project (Mail, Google Drive, Shared Drive)
July 8, 2024 to September 6, 2024
Migrating 60+ TB of data, 1,600 Google User and OneDrive Accounts, 160 Shared Accounts to M365 G3 GCC
BitTitan MigrationWiz Tool
Created 3 new Google projects in Google Cloud portal, one each for Mailbox, Google Drive to OneDrive and Google Shared Drive to Sharepoint, created Google Service Accounts, assigned owner role, created JSON Key, set scopes for migration, enabled API's.
Created 9 text files with 1,600 UPN's, and installed Sharepoint Online Management Shell to pre-provision and enable licensed OneDrive users in M365, via Powershell commands,
Added Sharepoint role to G3 GCC License as SP and OneDrive use the same API's
Created service account in M365 admin client and added as a member to new security group as well.
Enabled Modern Authentication App permissions by registering new app in Entra/Azure, single tenant, re-direct URI, copied App Client ID and Directory Tenant ID, allowed Public Client flows, delegated EWS and MS Graph permissions and granted admin consent
Created App Impersonation role group in M365 Admin Client and assigned new service account to the role group.
Configured BitTitan Tool, created mailbox migration project, onedrive migration project and sharepoint migration project, configured source and target endpoints, configured advanced support options, Source(convert labels to folders, migrate suggested contacts) and Destination options(Mailbox, Impersonation), downloaded sample csv file to bulk add users and import to tool, exported google user report, ran BT Assessment report from the tool as well.
Created overview of Migration providing client with work completed on configuring all the portals in preparation for migration, also results of discovery based on downloaded Google Reports, showing the amount of data in TB, with detailed information on mail file sizes, google drive sizes, etc, etc. and estimated length of time for the project based on that data, also outlined possible challenges going forward for the clients review.

Buchanan Technologies (Vendor) Third Project
Barton Community College of Kansas: Work from Home Assignment
MFA / Identity Management Okta to Azure AD Migration
March 19, 2024 to July 1, 2024
Project migrating 33,000+ users MFA / Identity Management from Okta to Azure AD for an educational institution.
Used API Explorer Tool Postman to create an inventory of current Okta applications and converted JSON list to CSV format using Konklone.
Created security groups in local AD and confirmed synced to M365 Admin Client and Azure/Entra.
Modified division attribute for a test user account in local active directory to point to ToAzureAD, and used powershell script to sync it to azure ad to test new routing rule in place to see if Zendesk routes to Microsoft MFA instead of OKTA.
Migrate user provisioning from OKTA to MS Entra ID using MS Entra Connect Server, versus cloud provisioning agents, enabled Staged Rollout mode in Entra to test and transition from federated to cloud authentication, i.e. MFA, Conditional Access, Identity Protection and Identity Governance. Setup and enabled Password Hash Syncrhonization, and added groups. Created an OKTA app in Entra ID, tested OKTA app access on pilot members, tested managed authentication on pilot members.
Worked on testing JAMF, Ethos/Ellucian, Fortinet/Fortigate VPN and Zendesk in prepartion for migration.
Created basic guide for Client admins on how to uninstall JAMF Connect config profile and unmigrate the local accounts from MAC Devices in order to migrate devices from OKTA to MS MFA and Azure AD, then add computers to a static group, which included pushing the updated plist config profile from JAMF Pro to the computer, then finishing the JAMF Migration to MFA.
Created documentation for end users on how to install MS Authenticator app on iPhone and Android devices.
Created .csv templates for 33,000+ staff and students ready to import and migrate in 6 waves.
Created document to perform steps to confirm hybrid authentication, how to reset the users MFA Prompt if needed, how to troubleshoot users with MFA Prompt issues, and how to exclude MFA prompts and authentication.
Migrated all 7 waves of users by adding them to group in Azure.
All end users authenticated with Entra service associated with M365 Tenant.
Confirmed Password Hash Sync was enabled in Entra Connect. Confirmed MS Graph module was installed via Powershell Script. Backed up existing Federation settings for domain via PS Script. Verified M365 domain was Federated. Exported the config settings as XML file ton C:\Temp.
Started Defederation process by running PS Script connecting MsolService to authenticate, followed by Global Admin account and password credentials, converted M365 Domain from Federated to Managed and verified domain was no longer Federated to OKTA.

Performance Health: Work from Home Assignment
O365 Tenant to Tenant Migration
February 5, 2024 to March 18, 2024
Six week project, tasked with creating and documenting 45+ page Avepoint Fly Migration Tool Runbook for Migration of Sharepoint, OneDrive, Mailboxes, Groups, Teams, and Teams Chat.
Worked on Project Plan with other team members.

Buchanan Technologies(Second Project): Work from Home Assignment
O365 Tenant to Tenant Migration
December 2023 to January 19, 2024
Very small migration project. Mail, OneDrive and Teams, Merger and Acquisition, Single Domain, Tenant to Tenant Migration for small sports marketing company using BitTitan MigrationWiz Tool.

ITPro Consulting, Inc.: Work from Home Assignment
GSuite to M365 and JumpCloud to Intune Migration
October 2023 to December 2023
Project migrating small amount of users from GSuite to M365 for a healthcare client, created Migration Runbook for BitTitan Migration
Created document on how to configure and enable MS Defender for Endpoint in Intune, setup EP Detection and Response policies, create compliance policies, conditional access policies, security baselines, how to generate device compliance reports in Intune Admin Center, App protection policies, onboarding macOS, Android Devices, iOS Devices, App Config Policies, etc, etc...
Created various change management requests as part of configuration of Defender and Intune.
Modified Defender risk scores for max allowed to High(least intrusive setting) for mobile device and OS Compliance policies
Downloaded and installed .mobileconfig profile and created custom device config profile for iOS in Intune for iOS devices running in Supervised Mode and assigned groups to profile.
Created 11 page JumpCloud to Intune Conversion Process documentation and successfully tested it on dev laptop.

Buchanan Technologies(First Project): Work from Home Assignment
O365 Mail Migrations(Three Small Clients for One Vendor): May 2023 to September 2023
Mail and OneDrive migration from GoDaddy to O365 using the BitTitan MigrationWiz Tool for vendors two small clients and Mail only migration from Lotus Notes 9.0.1 to O365 using Kernel Office365 Migrator for Lotus Notes for another small client.
In source and target Azure Admin Centers, confirmed security defaults and MFA disabled on service accounts.
Created and registered new app registration, copied source and target App ID's and Dir ID's to notepad for use in MigrationWiz tool for Modern Authentication setup, allowed Public Client Flows, in API Permissions added EWS delegated permissions and granted admin consent to domain.
Created users in destination tenant admin client, converted some to shared mailboxes, added members, assigned permissions, reclaimed business basic licenses from shared mailboxes after they were converted.
Ran script in MS Partner Center Azure Cloud Shell to create application impersonation roles for both service accounts.
Setup and configured BitTitan MigrationWiz Tool Project for mail migration. Licensed all users with BitTitan licenses.
Successfully ran verification, ran Pre-stage Migration of mailboxes, increased message size limits in target domain to 150MB for users who had message size limit errors, reset those users and re-ran pre-stage prior to running Full Migration for all mail files including Calendar and Contacts.
Created post migration procedures for users to login to Outlook Web Access, change their temp passwords, how to create a new Outlook profile on their machines and how to work with Shared Mailboxes as well.
Created and provided list of temp passwords and smtp addresses for mailboxes to appropriate colleagues.
After full migration ran for all users, since we used the same smtp in GoDaddy for newly created tenant, changed users smtp addresses in GoDaddy and users UPN in Azure Active Directory to an onmicrosoft.com domain and deleted all SMTP and SIP references in source M365 Admin Client as well, in order to be able to decomm and defederate GoDaddy domain.
Finished setup and verification of new domain in target tenant, noted MX, SPF and Autodiscover DNS records and updated them in DNS host account, changed users SMTP addresses in target domain to point to new domain and successfully tested mail routing.
Helped users setup OWA and Outlook profile and provided post-migration support for any missing mail, calendar or contacts. 
For OneDrive migrations, set up App-based Authentication, consented to app access, created MigrationWiz Security Group in O365 Admin portal, added service accounts to group as member only, created MigrationWiz OneDrive Project, created source and destination endpoints, added permissions, configured tool, imported users and migrated OneDrives.

Skeptic Services: Work from Home Assignment
M365 Tenant to Tenant Migration: February 5, 2023 to May 12, 2023
Merger and acquisition, tenant to tenant migration of 1,700+ Mailboxes and OneDrive’s, 94 Teams, and 268 Sharepoint Doc Libraries, using the BitTitan MigrationWiz Tool.
Created Mailbox Post Migration Procedures, M365 Admin Client, Azure AD, BitTitan MigrationWiz Pre-Migration and Migration, Teams, Sharepoiint and OneDrive Migration Runbooks.
Summarized Project Plan Spreadsheet for presentation to client.
Had client disable MFA for both Service Accounts and exclude MFA from conditional access as well.
In Azure Active Directory, created and registered new Source and Target Application Registrations, copied app and directory ID's for BitTitanWiz Migration Tool use, enabled public client flows, assigned Office365 Online permissions, delegated EWS permissions for source and target.
Ran powershell command to assign application impersonation roles for both service accounts.
In MigrationWiz tool Advanced Options, added ModernAuth permissions for export and import for both service accounts using App and Directory ID’s saved from modificatons in Azure AD.
Granted additional consent for Sharepoint/OneDrive and for Teams for both Source and Target.
In BitTitan MigrationWiz Tool, created new Mail, Teams, Sharepoint, and OneDrive projects.
Created source and target endpoints, enabled modern authentication for source and target, imported to .csv’s for Mail Migration and ran AutoDiscover for Teams, Sharepoint and OneDrive migrations, sent source client 4 .csv files with list of Sharepoint,
Teams, OneDrive and Mailboxes and exported Distribution Groups, M365 Groups, Mail Enabled Security Groups and Security Groups to spreadsheet  and sent to source client for approval, prior to kicking off pre-stage migration.
Changed domains for target domain for all imported users, applied bundle licenses to all users, entered recipient mapping from source to target in order to update the correct domain in mail headers, verified and confirmed credentials, ran pre-migration for earlier then 30 days, ran full migrations, changed DNS MX records to point to target domain once migration finished.

Trident Maritime Systems: Work from Home Assignment
O365 Tenant to Tenant Migration: December 12, 2022 to February 3, 2023
On Demand Admin rights to Quest On Demand Migration Tool for consolidation of 4 small domains.
Non-GCC to GCC Tenant Migration
Created documentation on how to perform authentication email setup in Azure AD, how to match users, migrate 90 days mail, migrate meeting Links, perform full migration and enable mail forwarding from Source to Target.
Populated target account authentication email accounts with their corresponding source email accounts as authentication methods in AAD for SSPR(SelfService Password Resets) and users access to setup their target accounts.
Created 64 Distribution Groups from source domains, in target domain, created .csv file matching them based on ObjectID's in AAD and migrated all successfully.
Successfully completed initial mapping of users from all 4 source domains into the ODM tool.
Created transport rules in Exchange Admin Center(EAC) as part of migration testing.
Uninstalled and reinstalled Hybrid Agents on source and target domains and confirmed successful.
Successfully reconnected Domain Re-Writes to all domains that had failed in ODM Tool.
In Azure AD excluded some accounts in Conditional Access in exclude from MFA for ODM tool to function correctly.
Matched and enabled Domain Re-Writes for users as part of testing process
Worked with team to resolve SPF parameter issues involving Barracuda Tool.
In order to resolve issue of users created with multiple source accounts, created .csv file and imported matched users to ODM Tool from 3 Hybrid Source domains. Created multiple licensed accounts for each source user in tenant and was able to import all three to run matches on them, FN.LN@target.com, FN.LN1@target.com, and FN.LN2@target.com to differentiate them when matching.
Submitted 90 day implementation service request via target tenant admin client to Microsoft to increase EWS(Exchange Web Services) throttling on target tenant and to set the EwsMaxBurst, EwsRechargeRate and EswCutoffBalance policies to unlimited or the highest allowable threshold, in preparation for tenant to tenant migration. Also was able to successfully run diagnostics on the four source domains and successfully request the 90 day increase in each of the four source admin clients.

TigerDirect: Work from Home Assignment
Gmail to M365 Migration: November 28th to December 9th, 2022 (Two Week Assignment)
Review BitTitan Migration Wiz Tool configuration settings for client to confirm all settings correct.
Advised client on best practices and procedures as it pertains to the migration and specifically to the tool.
Researched GSuite Web based apps to confirm they would work in the M365 Cloud.
Attended two Team meetings each day to stay in touch with clients team on migration issues.

CorroHealth: Work from Home Assignment
O365 Migrations of Clients Multiple Mergers & Acquisitions: July 2022 to November 2022
Multiple Merger & Acquisitions Hosted Exchange & Tenant to Tenant O365 Migrations using BitTitan Migration Tool.
Assign BitTitan licenses to migrate users. 
Migrate, monitor, reset and rerun failed migrations and troubleshoot error messages.
Configure mail forward once users have been migrated, create external contacts as part of process.
Created Post-Migration Procedures outlining final delta sync, how to enable mail forwarding, how to enable MFA, how to assist users setting up MFA on their devices, including downloading MS Authenticator and how to configure new Outlook account/profile or how to connect to OWA via office.com if user prefers and via Teams, assist users in setting up MFA, config users Outlook client new account/profile, or OWA access.
Once users were all setup, passwords reset and credentials sent to users source mail files, forwarding enabled in source domain to target domain, users unhidden from GAL, final migration run on all completed users.
Resolved issues of users Outlook 2013 in source domain with Business Basic O365 licenses not being able to complete autodiscover process post migration by upgrading them to Outlook 2016 and licensing them to full Office 365 or E3 licenses.
Use Bookings to schedule post migration support to users via Teams.
Resolved and closed over 125 post-migration tickets.

eMazzanti Technologies(a NYC & New Jersey MSP: Managed Service Provider): Work from Home Assignment
Exchange On-Prem, O365/M365 Support and Migrations and Teams, OneDrive, Archive, Shared Mailbox, Sharepoint, GSuite, Groupwise Migrations: June 2021 to June 2022
Migrate Tenant-to-Tenant mail files using SkyKick Migration Tool. Ran discovery of Mailboxes, detect licensed O365 Mailboxes, AutoMatch of Source and Destination Mailboxes, Verify Access and Create Migration Plan, downloaded Migration Plan Report from Migration tool, and create .csv file to import users.
Migrate Exchange On-Prem users Mail, Teams, Sub-Teams, Sharepoint sites, OneDrive, Rooms and Resources and Shared Mailboxes to O365 using CloudiWay Migration Tool.
Migrate users home drive folders to One Drive on tenant, using Microsoft Sharepoint Migration Tool.
Migrate Groupwise users to O365 using NetGovern Migration Tool
Migrate GSuite users to O365 using SkyKick Migration Tool, Perform Gsuite Migration Discovery. Used Google Admin Account to create a Google Apps Service Account in Google, Google Developer Console to enable necessary Google API’s for migration, created a SkyKick Migration Tool Enterprise Migration Plan to create destination tenant and run discovery.
Email Security reviews of client mail environments by checking for DMARC, DKIM and other records using MSToolBox.
Created various TXT and MX records to block spoofing of Parked Domains.
Use Netgovern Migration Tool to migrate, monitor, download and filter reports for Teams migrations.
In MS365 Admin Center, block term users, reset passwords, remove from groups, convert user to shared mailbox, verify convert and remove all licenses associated with shared mailboxes and termed users.
Created DKIM, DMARC, CNAME, TXT, and SPF records and shared mailboxes for quarantined reports for clients domains and verified records in Proofpoint and MXToolbox.
In Proofpoint, whitelist/blacklist users, domains, etc…approve and release quarantined messages to users, enable inbound domain spoofing, DMARC anti-spoofing policies.
Create new customer accounts in Proofpoint, Config and Sync O365 and AAD to Proofpoint, remote into clients registrar to modify DNS settings, created MX and SPF records, etc…
Create sites in Sharepoint, add owners, members, register hubs, add additional admins, etc…Created many How To Documents and uploaded them to ConnectWise Knowledge Base.
Set root level access rights for Sharepoint accounts in M365 Admin Center.
Add/Remove users to/from distribution groups in M365 Admin CSP Accounts and also remote into Domain Controller and confirm in Azure AD as well. Client uses Azure AD Connect.
Remote into clients Domain Controller and local Active Directory to add users to groups. Azure AD Connect Sync service pushed changes to O365.
Updated license subscriptions in MS Partner Center, add new users to clients O365 tenant via M365 Admin client, assign licenses and enable MFA.
Restore users mailboxes from SkyKick Backup.
Created Archive Retention Policies, modified policies for certain users from 2 yr default to 1 yr, ran powershell script to kick off local archive of users mail file. Upgraded user to Office E3 License from Basic License to add 50GB of space for users mail file.
Created inbound/outbound Connectors in Proofpoint from client to O365 and from O365 to client. Created Bypass Spam Filter Rule.
Created many backups in SkyKick for clients.

3M: Work from Home Assignment
Exchange On-Prem to Office365 Migration Specialist: October 2020 to April 2021
Project Migrating 6,500+ Exchange On-Prem users and shared mailboxes, from clients recently purchased entity into their O365 Cloud/Tenant, using the Avepoint Fly Migration Tool. Created runbook on how to run the migration, created documentation on client requested pre- and post-migration procedures on tracking migration process and progress, and documentation on resolving failed migrations. Configured the tool to client migration specifications, i.e. no auto complete list, no deletion sync, no mailbox permissions, contacts, or rules, etc, etc...Created Migration Policy and Migration Database settings in tool, Created Migration Plans using configured Service Accounts for both Exchange On-Prem and Exchange Online, Imported mapped .csv files and verified mappings, Configured Mapping Groups and Migration Schedules. Full and Incremental migration of small batch of users as part of Proof of Concept test migration, migrated 100 Pilot users as well, and evaluated post-migration log files for both. Ran incremental migrations on failed only migrations that failed due to throttling or transient errors / network latency and also incremental migrations on data that arrived in users mailboxes after full migration runs.

U.S. Federal Courts: Washington, D.C.
Lotus Notes to Office365 Migration Engineer: July 2018 to February 2020
(Work from Home Assignment; Public Trust Clearance)
Using GCC High and GCC Clouds, Migrated 36K Mailboxes, Calendars, Contacts, Archives, Mail-In Databases, and Rooms and Resources from Lotus Notes R9 to Office365 ProPlus for 320 U.S. Federal Court locations across the United States, Guam, Puerto Rico and the Virgin Islands for the Administrative Offices of the United States Federal Courts. Built out two MCC’s(Migration Control Centers), one in Ashburn, Virginia and the other in San Diego, California. Installed 100 BinaryTree Migration WorkerApps on each of the two MCC’s for a total of 200 new WorkerApps. Reconfigured and fixed all 200 newly created WorkerApps, including new Outlook Profiles on each machine and also confirmed WorkerApps up and running and connected to respective consoles. Trained a colleague on how to build MCC’s and install an additional 100 WorkerApps and re-configure them. Reviewed and fixed an incorrect and outdated 43 page project specific User and Generic Account Migration RunBook to make it easier for colleagues to drive the migration from start to finish. Created a 7 page Mail-In Database RunBook. Ran 100+ Test Use Cases to test the newly built Migration Control Centers and WorkerApps and Co-Existence prior to migration to O365. Created various documentation and uploaded to Sharepoint site. Import, Audit, and Validate all users prior to migration. Ran agent fixes prior to migration to fix contacts/group members, folders and maintain calendar workflow. Rolled failed users back to Notes, by changing routing info in migration doc and manually updating Notes mail file ACL’s to previous settings. Analysis of CMT Migration Logs to resolve duplicate folder issues, failed migrations, etc…Ran Powershell scripts as part of migration and troubleshooted failed scripts as well. Added groups, assign full access rights to groups for shared mailboxes, modify resource policies by adding delegates to mailboxes, set Exchange Mailbox MDB(database name, storage group, exchange server), enabled exchange mailboxes. Verified SMTP addresses, x.500 addresses, updated AD Primary and Secondary SMTP Addresses. Create, delete, update and grant access to O365 Distribution Groups and O365 Shared Mailboxes as requested. Removed access for terminated users, managed Shared O365 Calendars for customers requesting access. Create tickets for outstanding migration issues in JIRA.

Insource ServiceNow Fundamentals Training: Wayne, Pennsylvania
ServiceNow Administrator Certification Training: February 2018 to May 2018
Trained by a Certified ServiceNow Certified Trainer for Insource. Working Knowledge of ServiceNow Versions Jakarta and Kingston. Knowledge of how to create list views, apply filters, update incident records, create and configure form views, templates, groups within groups, assignment rules, notifications, tables, new modules, branding settings, options and setup, ACL’s, add and update users, roles, groups and creat access control rules, update incidents,  add fields to forms, update application menu’s, the CMDB(Configuration Management Database, create CI class, define CI relationship, CI Class Manager, modify list layouts, create and validate import set data, create transform maps, verify imports, define coalesce fields, verify import updates, clean-up import set tables, use Report Designer to create, edit, and distribute reports, run data collector jobs, modify Performance Analytics dashboards, create, approve and publish Knowledge Base articles and Create and Apply User Criteria, Create Service Catalogs, variables, and variable sets,  use Workflow Editor to create, validate, test and publish Service Catalog Workflows, configure and test SLA’s, Activate plug-ins, create UI Policy, UI Policy Action, Client Script, Business Rule, Performance, upgrade history, cloning, create update sets, modify problem form, mark update sets complete, retrieve completed update sets. Passed exam and received ServiceNow Administrator Certification in May 2018.

Confidential U.S. Government Client: Dulles, Virginia
Lotus Notes/Domino Administrator: June 2017 to December 2017
(Onsite and Work from Home Assignment)
Part-time 20 hour per week onsite and work from home office assignment supporting clients Lotus Notes Developers and their applications. Daily monitoring of various agents running on application databases, ran database maintanance on corrupt databases to resolve issue of failed agents, created Change Requests, Resolved Incidents and Problems in SysAid(Very Similar to ServiceNow). Remotely upgraded a few Domino Servers from 8.5.3 to 9.0.1 and Incremental Installs to 9.0.1FP3. Created documentation on how to upgrade Domino servers and uploaded documents to Sharepoint site. Used OpenSSL to create SSL SHA-2 Certificates, sent CSR to CA for signing, used Krytool to create keyring, copied and pasted server.key, CA cert, CA root cert into text file, used Krytool to import text file, copied keyring and .sth files onto Domino server data directory, updated SSL key file name and enabled SSL port status in server doc, restarted http task and verified open server in browser to confirm SSL worked. Upgraded ODS on some Domino servers to 51 and 52.

Mineral Technologies: Lehigh Valley, Pa.
Active Directory, PC, Server and User Migration Project: April 2017 to June 2017
Used Quest Migration Manager for Active Directory 8.13(MMAD) and Quest Resource Updating Manager tools to perform AD Migration. Prepared pre- and post-migration user communications. Assisted in modifying 36 page technical overview/runbook. Created collections, performed test and production migrations from old AD Domain to new domain. Updated passwords, end user OU's and other Active Directory account details for end users. Assisted vendor created four person 2nd Level Help Desk specifically put in place for AD migration project. Researched Survey Monkey product for possible us by client to gather end users post-migration feedback.

Sun Pharmaceutical: Cranbury Township, New Jersey and Toronto, Canada
Forensic Messaging Investigation(Lotus Notes): January 2017 to April 2017
(3 Month Onsite, Work from Home, and Travel to Canada Assignment)
Hired to conduct a Forensic Messaging Investigation involving siphoned corporate Lotus Notes email. Designed a 10 page outline of how the Forensic Investigation was to be conducted. Traveled to Canada with client team to conduct onsite investigation. Documented all investigative findings and discoveries and presented three reports after investigation, Forensic Messaging Investigation Findings, Process Recommendations for Control of Electronically Sourced Data, and Security Recommendations for Lotus Notes / Domino Server Environment, to CIO for review and resolution.

Fragomen, Del Rey, Bernsen, & Loewy: New York, NY
Lotus Notes/Domino/Mobile Device Messaging Engineer: July 2013 to January 2017
(3.5 Year Onsite and Work from Home Assignment)
2nd/3rd Level Lotus Notes/Domino/Mobile Device Global Support including 24 x 7 Messaging and Mobility Team On-Call Coverage for 5,000 of client's worldwide staff and global offices, in 42 offices in 20 countries, including North and South America, Asia/Pacific, Europe and Middle East/Africa, plus services in over 100 other countries, including 120 Domino Servers, 2,000 mail-in databases, iPhone, Android and Blackberry Mobile Devices. Use Crossware Mail Signature Tool to resolve/troubleshoot missing customized signatures, Rebuild corrupt $Inboxes, Mail file restores, Create Replica’s, Rooms and Resource Databases, Group Calendars, Mail Marshal Reports, Non-replica database copies on same server via server console, Full Text Index, Archives for users and resolve archive criteria issues, MIDB’s, MIDB signatures using Ytria EZ Suite Tool, new mail files for users whose files are corrupt beyond repair or files with b-tree structure invalid message and missing replica’s, secure distribution list groups, auto reply or notify simple agents. Move termed mail files from prod to archive server to free up disk space, Replace design of mail templates, Re-create clubusy.nsf, Increased BES controller waitcount registry setting to 3 hours to increase restart trigger to address severely hung threads on BES Server. Reset BES activation passwords. Modify ACL’s, Recertify users, Modify MIDB owner field using Ytria. Rename users, Blacklist/Whitelist SMTP, IP's, Domain addresses, host names, etc, using EOP, FOPE and Proofpoint, Confirm and monitor message routing issues, message tracking using Cisco IronPort and Mail Marshal, or track messages in Domino Admin client. Resolved issues with users extremely large mail file by creating a new mail file based on users current design, by creating design only copy of the mail file, saving it as a template, versus as a .nsf file, in order to keep folder structure intact and copied contacts and calendar entries to new mail file as well. User kept old mail file as an archive. Use Accellion to send large files to external recipients. Use Citrix/XenApp Remote Assistance Console or Proxy Pro Master to remote into users machines, Re-generate messages via MailMarshal, Add IP addresses and Host names to Mail Marshal configurator relay table. Address and resolve tickets using ChangeGear, open PMR’s with IBM and upload data to their portal, Researched and resolved issue of vendors/clients not being able to view or accept custom repeat meetings by adding parameters to users notes.ini file and users home mail server notes.ini file. Resolved issue of users calendar showing incorrect availability times by removing user from clubusy.nsf and running tell sched check and tell sched validate server commands. Resolved issue of users not receiving group list mail due to alias of temed users in shortname field in some group members person docs, enable DAOS on mail files via database properties field, install various dictionaries on users machines, resolve issue of ghost mail rules using All-in-One Admin tool to delete and rebuild calendar profiles, replace mail template, sh nlcache reset and restart task router commands to clear router of deleted ghost mail rules, created over 250 How To Documents. Add users to MobileIron Notes group and AD group and send user instructions on how to enable MobileIron on their iPads, iPhones and Android devices. Retire mobile devices, Reset users accounts on traveler server, forced device check-in on Mobile Iron portal to resolve traveler pointing to incorrect mail file path. Restart Sametime MUX service to resolve users sametime connectivity and availability issues. Move users to new certifier, move users mail files between servers, Restart rnrmgr to validate and test the rooms. Use Ytria to add fields and parameters to databases, and modify time stamps on private To Do's, Message tracing to check mail routing for group users not receiving mail, Message Tracking to resolve missing sent mail issues. Fix duplicate contacts on blackberry using RSET command,  Resolved disappearing mail by removing folder alias's in Domino Designer. Upgrade folder designs for users who are missing buttons as design replace of template did not fix them.

Horizon Blue Cross of New Jersey: Newark, New Jersey
Lotus Notes to Exchange 2010 Migration Engineer: September 2012 to June 2013
(9 Month Onsite and Work from Home Assignment)
Migrated 11,000+ mailboxes from Lotus Notes to Exchange 2010 using Binary Tree Migration Tool. Created 50+ FAQ’s and 30+ "How To" documents for client’s help desk post-migration support, 25+ FAQ’s for internal migration team, 21 page document on How To install Exchange/Outlook Profiles and How To install, test, connect and register CMT worker apps and 165 Use Cases for User Acceptance Testing to validate co-existence and migration testing and application functionality. Tested all 165 Use Cases, documenting any issues in the process. Validated migration of pilot users and created spreadsheet to document validation. Installed/configured, connected, tested, checked names, and registered 120 CMT Worker Apps on 6 Master Servers, in preparation for migration. Migrated 600 to 900 users per week while troubleshooting abnormal/cancelled/failed migrations. Using Blackberry 4.1 Manager, deleted Notes BES users and using Blackberry 5.1, created users on Exchange BES server. Used Exchange Management Console to add groups and assign full access rights to groups for shared mailboxes and modify resource policies for migrated rooms/resources by adding delegates to the mailboxes.

Bank of NY Mellon, Pittsburgh, Pennsylvania
Lotus Notes to Exchange 2010 Post-Migration Support: June 25, 2012 to July 27, 2012
(5 Week Onsite Assignment; Budget Cuts forced early cancellation of this Project)
Post-Migration support engineer for a Notes to Exchange 2010 Migration Project.
Documented, updated, closed, and/or resolved 300+ outstanding Remedy tickets.

MetLife: Somerset, NJ / Wilmington, Delaware / New York, NY
Lotus Notes to Exchange 2010 Migration Engineer: April 2012 to June 22, 2012
(3 Month Work from Home Assignment; New CIO canceled project and decided to move to Office365)
Migration engineer for a 100,000 user worldwide Lotus Notes 8.x to Exchange 2010 migration project, migrating 6TB of data, and 12K of the 100K users in Australia, Hong Kong, China, Korea, India, UK, Ireland, Brazil and Chile, using the Quest Migration Tool. For US portion of migration project, created 50 scripts for 1st Level Help Desk support, 150 “Use Case’s”, and 90 replica mail files from client’s Domino Server to 6 Migration Replica servers for pilot testing. For International portion of migration project, created Migration Pre-Requisite Documentation, Modified 15 page Migration Plan, including Software/Hardware/Tools requirements, Calculated average Lotus Notes mailfile sizes and total data to be migrated, Reviewed, updated and re-submitted migration questionnaire survey provided by international sites, Created 60+ Pre- & Post-Migration support FAQ’s, Created Pre- & Post-Migration Communications to be sent to users.

Towers Watson (formerly TowersPerrin): Philadelphia, Pennsylvania
Lotus Notes to Exchange Migration Engineer: May 2011 to October 2011
(6 Month Onsite and Work from Home Assignment)
Global Project migrating 6000+ users from Notes 6.5 to Exchange 2007, using the Binary Tree Migration Tool. Migration Engineer responsible for executing mail file, Blackberry, Archives to PST, Mail-In Database, and Rooms & Resources migrations. Regional Domain, LDAP Host, DC ,and AD Domain settings changes/modifications for AMT and CMT/EMM. Daily restart of Control Centers/Migration Servers and Workstations/Worker Apps. Use AMT to Import users, Pre-Migration Actions (Point users accounts to Replica Staging Mail File, Fix Contacts/Group Members, Fix Folders, Maintain Calendar Workflow, Point users accounts to Production Mail File). Set Exchange Mailbox MDB (Database Name, Storage Group and Exchange Server). Enable Exchange Mailboxes and verify SMTP addresses, x.500 Address & updated AD Primary & Secondary SMTP addresses exist, via Exchange Manaqement Console. Set Mail Routing for users to Exchange. Point user to Replica Staging Mail file. Match Domino usernames to Exchange usernames and Select Profile. Set Migration Farm, Migration Profile, pull final replica to staging server, add users to Migration queue, and monitor migrations. Blackberry Migrations using CMT Mobile(Select and point users to corresponding BES Server, Migration IT Policy, LDAP Server for Identifier Lookup, and Wireless backup). Post-migration actions, including sending Post-Migration Notifications and marking all migrated users Complete. Updated and modified Migration Runbook, created documentation on How to Migrate Archives to PST’s, How to Migrate Rooms & Resources from Notes to Exchange and How to Migrate Mail-In Databases from Notes to Exchange. Troubleshoot migrations using Active Directory, Exchange Management Console, MS Access, CMT Universal, etc…Resolved many tickets related to archive post-migration issues. Use IP Monitor to monitor VM Host, Domino VM and CMTe VM. Processed and migrated thousands of archives.

All Corp-to-Corp, Lotus Notes Administrator or Lotus Notes to Exchange Migration Projects, ranging from 1 month to 2 years or more:

Phoenix Contact: Middletown, Pennsylvania
MasterCard: O’Fallon, Missouri (Lotus Notes to Exchange Migration Engineer)
MEI, Inc.: West Chester, Pennsylvania
B. Braun Medical: Bethlehem, Pennsylvania
SPX, Inc.: Charlotte, North Carolina
Henkel, Inc.: Rocky Hill, Connecticut
National Basketball Association (NBA): Secaucus, New Jersey
Automated Financial Systems (AFS): Exton, Pennsylvania
The Hartford Insurance for Planco Financial Services: Wayne, Pennsylvania
U.S. Department of Commerce at Bureau of Census: Suitland, MD (2nd On-Site Assignment. Public Trust Clearance)
American Water: Hershey,  Pennsylvania
U.S. Department of Commerce at Bureau of Census: Suitland, MD (1st On-Site Assignment. Public Trust Clearance)
Hewlett-Packard at Wachovia Bank: Charlotte, NC
Atofina Chemicals: Philadelphia, Pennsylvania
Novartis Pharmaceuticals: East Hanover & Florham Park, NJ
City of Philadelphia: Philadelphia, Pennsylvania
Mercedes-Benz USA (DaimlerChrysler): Montvale, NJ
Quest Diagnostics: Collegeville, Pennsylvania
Ernst & Young: New York, NY & Lyndhurst, NJ
US Tobacco (UST): Greenwich, CT
Federal Reserve Bank: Philadelphia, Pennsylvania
Air Products & Chemicals: Allentown, Pennsylvania
Hoffman-LaRoche: Nutley, NJ

Education:

Amazon Web Services: Cloud Practitioner Training
Insource, Wayne, Pa. : ServiceNow Fundementals Training
Frameworks, Trevose, Pa. : Administering IBM Lotus QuickPlace 3
Productivity Point International, Chicago, Illinois : Administering the Lotus Domino Environment
Global Knowledge Network, King of Prussia, Pa. : Implementing a Domino Infrastructure
Netlan, New York, NY : Domino Administrator  / Lotus Notes